Return & Refund Policy
At Unkrowned Royalty, we value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 7 days of the delivery date. To be eligible for a return, the following conditions must be met:
– The item must be “unused, unworn, and in its original condition” with all tags attached.
– The item must be returned in its original packaging.
– Proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
– Sale or clearance items
– Gift cards
– Custom or personalized items
– Items marked as “Final Sale”
Refunds
Once we receive and inspect your return, we will notify you via email. If approved, a refund will be processed to your original payment method within 7-14 business days.
Shipping Costs:
– Original shipping fees are non-refundable.
– Customers are responsible for return shipping costs unless the item is defective or incorrect.
Exchanges
We only replace items if they are defective, damaged, or the wrong size. If you need an exchange, please contact us at sales@unkrownedroyalty.com within 7 days of receiving your order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at sales@unkrownedroyalty.com within “7 days” of receiving your order. Please include:
– Your order number
– Photos of the damaged/incorrect item
How to Initiate a Return
1. Email us at sales@unkrownedroyalty.com with your order number and reason for return.
2. Wait for return approval and further instructions.
3. Ship your item back to the address provided.
4. Once received and inspected, we will process your refund or exchange.
Need help?
Contact us at sales@unkrownedroyalty.com for questions related to refunds and returns.